Front Office Manager Job Description

Trains cross trains and retrains all front office personnel.

Front office manager job description. Participates in the selection of front office personnel. Front office manager duties and responsibilities keep front desk clean tidy and supplied with all the necessary supplies greet communicate with and welcome guests keep the office in order answer all the customers questions and address their complaints answer all incoming calls and redirect them. Pens forms and informative leaflets train supervise and support office staff including receptionists security guards and call center agents schedule shifts ensure timely and accurate customer service.

Schedules the front office staff. The office manager will organize and coordinate office administration and procedures in order to ensure organizational effectiveness efficiency and safety the office manager is responsible for developing intra office communication protocols streamlining administrative procedures inventory control office staff supervision and task delegation. Supervisor support office harmony crisis handling office morale troubleshooting customer service.

Front office manager directly supervises all front office personnel and ensures proper completion of all front office duties. Office manager job responsibilities. Other important functions of a front office manager include.

Top of the list of responsibilities is to make sure your receptionists on the front desk are well trained friendly and offer a warm welcome and speedy efficient check in and check out service for guests. Participates in the selection of front office personnel. No pressure but as front office manager your department is the first and last impression that a guest has of the hotel so it s your job to ensure it s a good one.

Supports company operations by maintaining office systems and supervising staff. Responsibilities for front desk manager responsible for the running of the front desk by hiring and training all front desk agents and leading by example anticipate and handle any guest requests and satisfy their needs within acceptable guidelines assist in the development and monitoring of the. Supervises workload during shifts.

Responsibilities ensure front desk is tidy and has all necessary stationery and material e g. In this position you will be responsible for supervising the support staff managing all front end duties and providing excellent customer service to our guests.